Frequently Asked Questions

Riders Guide:Electronic Devices, radios, laptops, and other electronic items may be carried on board, provided they do not disturb fellow passengers and that headphones are used.
All passengers should remain seated while the bus is in motion. For everyone’s safety and comfort, we ask passengers to follow certain restrictions while on board: No smoking. No alcohol. No illegal drugs. No weapons. No unruly behavior.
Company Privacy states Photography, video, or audio recording of Compass Coach personnel, equipment, or procedures is prohibited.
Onboard Restrictions:All passengers should remain seated while the bus is in motion. For everyone’s safety and comfort, we ask passengers to follow certain restrictions while on board.
No smoking or chewing tobacco. No alcohol. No illegal drugs. No objects defined as (or intended to be used as) a weapon. No guns, knives, sharp objects, or anything defined as a weapon will be allowed while riding Compass Coach scheduled services. No physical or sexual contact with drivers or other passengers. No unruly behavior. No use of obscene, profane, or indecent language. No hazardous materials (see restricted items). No passenger is allowed to solicit for any contributions. Do not open windows. Shirt and shoes must be worn at all times.
Prohibited Items - These items are prohibited in checked or carried baggage:Ammunition, Animals (other than service animals), Combustible liquids or materials (e.g. gasoline), Compressed gasses, Corpses, Cremated remains, Explosives or explosive materials (e.g. dynamite), Firearms of all types (Ohio’s Concealed Carry Law will be enforced), FireworksFlammable liquids, Hazardous or toxic materials (e.g. volatile chemicals, poisons, radioactive materials, etc.), Large bulky items (e.g. furniture or extremely large boxes), Materials with a disagreeable odor, Matches, Merchandise for resale, Protruding articles, or any unsecured articles including those in plastic or paper bags are prohibited, Vaporous materials (e.g. Pesticides)
Passenger Behavior:Disruptive passengers will not be tolerated on Compass Coach. Unruly behavior is unfair to other passengers and a distraction to the driver. In the event that a passenger is disruptive the driver will request that the problem passenger cease the behavior immediately. Passengers who continue objectionable behavior will be reported to the dispatcher (who may contact law enforcement officials) and be taken to the nearest public place and asked to leave the bus. Disruptive behavior may result in denial of future service.
Americans with Disabilities Act (ADA) regulations:Help Us Serve You Better - We can better assist you if you call us 48 hours in advance. Our sales staff is available to work with you to make your travel experience as trouble–free as possible. Please provide our sales staff with your specific assistance and/or travel needs. 
Our driver can better assist if you tell us what type of mobility device you have and how much it weighs. If you can climb steps and do not need a lift coach, we can more safely secure your scooter, wheelchair, walker or roller in the luggage bay if we have details in advance. You may also request priority seating at the front of the coach (see below). If you have hearing or vision loss, please let our reservations staff and drivers know so that we can provide appropriate assistance.
Priority and Wheelchair Seating:Compass Coach has designated Priority Seating at the front of its coaches for persons with disabilities. Other passengers may be asked to move if someone with a disability requires these seats.
Can I request priority seating?Priority seating is available for the elderly and customers with disabilities. However, you may sit where your needs are best accommodated. The front bus seats located in the first row directly behind and across from the driver and the wheelchair securement areas are designated as priority seating. If these seats are occupied, the driver, other Compass Coach personnel and/or contractor may ask the seated customer to move. If the person occupying the seat refuses, he or she cannot be forced to move. You may sit in the next available seat and move to the designated seats as they become available.
Do I have to provide proof of my disability?In accordance with federal regulations and in keeping with the company’s desire to foster positive relations with our customers, we do not require proof of disability.
Lift-equipped vehicles:Lift-equipped vehicles have several mechanical and physical limitations that include the following: Mobility devices cannot exceed 600 LBS with occupant. Mobility devices cannot exceed 30 inches in width and 48 inches in length (3.5′ by 4′). Mobility devices such as Wheelchairs with four wheels can be used for occupant travel. Mobility devices such as Scooters with three wheels are not approved for travel by the manufacturer, occupants must transfer for vehicles in motion. Company Policy requires that all passengers traveling in a mobility device must be secured into the vehicle while it is in motion pursuant to industry accepted securement practices every time the vehicle is in motion. 
Services Animals:Service Animals are allowed to provide service to passengers who require these services provided that: Service animals must be under control of the animal owner and properly behaved at all times while on the equipment. Service animals may ride on the floor of the vehicle or on a blanket on a seat if it is available and does not impact other passengers ability to obtain a seatService animals may never ride in or block the center aisle or exit aisle on the vehicle at any time. Service animals typically equate to a service dog. Any non-typical service animals transported are not guaranteed to be provided access or entry at the final destination, and will not be watched or minded by the equipment operator if denied entry to an end destination. All service animals must be under control of the animal owner at all times.
Transportation of Oxygen or medical equipment or medications: Transportation of Oxygen bottles is allowed. Federal Law places a limit for total amounts allowed on passenger vehicles. Extra bottles are allowed on a first come, first served basis and may never exceed 99 pounds in total for the vehicle. Medical equipment such as Walkers, Crutches, Wheeled Seats and similar may be used. They may never block the center aisle or emergency exit access. Medical equipment may need to be stored for transport under the vehicle in the luggage area or in the overhead storage areas while the equipment is in motion. Medication bottles may not be handled by the operator of Commercial Motor Vehicles at any time due to the possibility of an allergic reaction or inadvertent or unintentional exposure to a drug or substance that could potentially affect the operators’ ability to safely operate the equipment.
Our PromiseCompass Coach pledges to you, our passenger, a safe, reliable, and comfortable traveling experience. Our dedicated, highly-trained, and courteous operators and support staff will ensure a clean, comfortable, and safe ride in all situations, including emergencies. 
Safe RideCompass Coach is fully compliant with all vehicle regulation and traffic laws at both the Federal and State levels. Our operators are extensively trained and follow the stringent measures that we have put in place to ensure that our vehicles meet all applicable safety requirements. Our vehicles are diligently cleaned and maintained daily.
Our operators and staff are able to clearly communicate and coordinate passenger boarding and departing. Our operators are specifically selected and trained to exhibit the utmost courtesy to you. We promise assistance for persons with disabilities throughout your traveling experience. Compass Coach guarantees on-time service with caveats for situations outside of our operator's control. This may include things like extreme weather conditions, road construction, or traffic congestion.
Thanks for choosing us for our services. We want to make sure every aspect of your trip is exceptional and is the best it can be. Please make sure to help us achieve this goal by understanding the limitations placed on transportation providers by the Federal Government and general safety best practices as we transport you to your destination. 

What is a . . . . . .

● Arrival: Point in time when vehicle or group reaches a certain point.● A Stop: Point of interest where the group loads or unloads the coach.● Charter: Rental of vehicle and driver to a client at a predetermined location to complete a prescribed transportation service.● Depart(ure): Time when a vehicle or group leaves a location.● Double (Run): The same vehicle and driver is used to service two groups at two different times in the same day.● Escort: A person who accompanies a group and works as a leader and coordinator.● End of Service: Time when a driver is official off-duty and work responsibilities end. ● Itinerary: Timeline of route and/or trips events.● Lay-over: Long period of time at a location without usage of vehicle or driver.● Load: Time assigned to allow passengers (and luggage) to enter a vehicle.● Off-Duty: Time when a driver has no official responsibilities. Amount of time is regulated by federal government.● Pick-Up: A location where a group is loaded into a vehicle.● Shuttle: A vehicle and driver used in a repeating route, providing transportation from one location to another at a set time.● Stage: When a vehicle is held at a certain location in ready, other than the pick-up point.● Transfer: The movement of people from one point to another with few amenities. Associated with transportation to and from an airport. 

Conditions and Terms

● Quote(s): Are given to clients and customer and reflect the cost of a charter. Quote(s) are good for 60 days from time of issue. Changes to a trips itinerary void a quote and subject the customer to additional charges.● Proposals: Are used to provide a customer an idea of the transportation cost for a trip. Normally proposal(s) used for trip(s) being planned more than 6 months in the future. Proposal(s) will not become quote(s) until a final itinerary is submitted and the trip is within a reasonable timeframe of departure.  ● Rain Checks: Compass Coach does not offer Rain Checks for any trip after departure. Itinerary: An itinerary may be required prior to a quote being made ready to a customer. An Itinerary may also be required prior to a trips departure.● Deposit: A deposit is due 21 days before departure. Failure to make a deposit for a trip will result in that charter/trip being cancelled.● Final Payment: A final payment is due 10 days before departure. Failure to make a payment will result in that charter/trip being cancelled.● Cancellation: Minimum cancellation fee is $25.00. A cancellation fee of $100.00 if cancellation is made 20 to 10 days before trip departure. No refund will be given if cancellation is made after 10 days before trip departure.● Refusal of Service: Compass Coach reserves the right to refuse service to passengers under the influence of drugs and/or alcohol. Any passenger who’s behavior puts other passengers in danger. Any passenger who interferes with a driver and his ability to perform his duties. 

Contact Us

Feel free to contact us for any inquiries you may have.

South Western Michigan Office

13550 White Creek Ave NE Cedar Springs, MI 49319M-F 8am-5pm

Phone: (616) 696-0022 / Fax: (616) 696-5611